SHIPPING & DELIVERY

 

*Note our shipping policies have recently changed due to changing market conditions.

*Please note we don’t allow customer pick-ups, all orders must ship out from our warehouse.

 

Free Shipping Threshold

  • Customers receive free shipping on orders $250+ before tax

 

Orders below the threshold will incur a flat rate delivery charge of $30.00

*Orders being delivered to Northwest Territories, Nunavut, and Yukon will incur a flat rate delivery charge of $60.00 (ex. TAX) regardless of order total.

 

Surcharges

Surcharges will apply to products that fall into either of the below categories. These products are clearly marked on our website:

  1. Dangerous Goods Surcharge - if your order contains any dangerous goods (DG), a standard $35 surcharge will apply to your order unless otherwise stated.
  2. Bulky Goods Surcharge - items are marked as Bulky Goods on our website and a freight charge based on the specific product purchased will apply. Freight charge will be calculated at checkout.

 

Delivery Timeframes

Delivery time estimates by area for in stock items.

  • British Columbia/local shipments deliver in 1-2 business days
  • Alberta shipments deliver in 2-3 business days
  • Prairies (SK & MB) shipments deliver in 3-4 business days
  • Ontario/Quebec shipments deliver in 4-5 business days
  • Maritimes (NL, PEI, NS & NB) shipments deliver in 5-7 business days
  • Territories (YT, NT & NU) shipments depend on shipping service & location
  • *Ask our team for more information about shipping up north

30 DAY RETURNS

 

Westlab offers returns for 30 days from date of invoice. Before you can return any items from your order, you must first request a Return Stock Authority (RSA) by contacting Westlab's customer support team by phone (1877 822 1455) or by email (sales@westlab.com). The RSA will outline what products are being returned and give you instructions on how to return the items back to Westlab.

After we receive your returned items, Westlab will inspect the items before offering a replacement or a credit for the returned items. Incorrectly ordered items being returned may be subject to a 20% restocking fee. Any restocking fees will be clearly outlined on your RSA form. Items must be returned within 30 days of the RSA being generated.

Note: Items specially ordered by Westlab for customers are not covered by this 30-Day Return Policy.

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