DELIVERY (ONLINE ORDERS)

​Westlab are excited to offer our valued customers free delivery on online orders over $100 + tax to all major centres in Canada. If your order is above $100 and complies with the conditions below, we will ship your order to you quickly, efficiently, and absolutely free! Orders under $100 (ex. TAX) incur a flate rate delivery charge of $30.00. Orders placed with Westlab can expect to received in-stock items within 1-5 business days.*

*Surcharges will apply to Dangerous Goods products and Bulky Goods items. If your order contains any dangerous goods (DG), a $15 surcharge will apply to your order. These products that are marked as "DG Applicable" on our website. ​Free delivery does not apply to orders being delivered to Northwest Territories, Nunavut, and Yukon which incur a flat rate of $60.00 (ex. TAX).

PICK-UP

Westlab offer customers the option to pick up at our warehouse. Please place your order online and email sales@westlab.com or call into the office (1 877 822 1455) with your order number to request pick up.

  • > Pick-up orders must total a minimum of $150
  • > Warehouse address is Unit 101 - 1005 Derwent Way, Delta (Annacis Island), BC
  • > Pick-up desk is open from 9am - 3:30pm
  • > Place order by noon the day before you plan to pick up
  • > Rush orders incur a $30 fee and will be ready for pick-up in 3 hours

30 DAY RETURNS

Westlab offer returns for 30 days from date of invoice. Before you can return any items from your order, you must first request a Return Stock Authority (RSA) by contacting Westlab's customer support team by phone (1877 822 1455) or by email (sales@westlab.com). The RSA will outline what products are being returned and give you instructions on how to return the items back to Westlab.

After we receive your returned items, Westlab will inspect the items before offering a replacement or a credit for the returned items. Incorrectly ordered items being returned may be subject to a 20% restocking fee. Any restocking fees will be clearly outlined on your RSA form. Items must be returned within 30 days of the RSA being generated.

 

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