DELIVERY (ONLINE ORDERS)

*Note our shipping policies have recently changed due to changing market conditions*

*Please note we don't allow customer pick-ups*

​Westlab are excited to offer our valued customers free delivery on online orders valued over $100 (ex. TAX) to all major centres in Canada. If your order complies with the conditions below, we will ship your order to you quickly, efficiently, and absolutely free! Orders that are valued under $100 (ex. TAX) incur a flate rate delivery charge of $30.00. Orders placed with Westlab can expect to received in-stock items within 1-5 business days.* Orders being delivered to Northwest Territories, Nunavut, and Yukon will incur a flat rate of $60.00 (ex. TAX).

*Surcharges will apply to products that fall into either of the below categories. These products are clearly marked on our website:

  1. Dangerous Goods Surcharge - if your order contains any dangerous goods (DG), a standard $15 surcharge will apply to your order unless otherwise stated.
  2. Bulky Goods Surcharge - items are marked as Bulky Goods on our website and a freight charge based on the specific product purchased will apply. Freight charge will be calculated at checkout.

 

30 DAY RETURNS

Westlab offer returns for 30 days from date of invoice. Before you can return any items from your order, you must first request a Return Stock Authority (RSA) by contacting Westlab's customer support team by phone (1877 822 1455) or by email (sales@westlab.com). The RSA will outline what products are being returned and give you instructions on how to return the items back to Westlab.

After we receive your returned items, Westlab will inspect the items before offering a replacement or a credit for the returned items. Incorrectly ordered items being returned may be subject to a 20% restocking fee. Any restocking fees will be clearly outlined on your RSA form. Items must be returned within 30 days of the RSA being generated.

Note: Items specially ordered by Westlab for customers are not covered by this 30-Day Return Policy.

 

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