Westlab's Delivery and Return Policies
Westlab's Delivery and Return Policies
Delivery
Westlab is excited to offer our valued customers free delivery on online orders over $100 (excl. GST) anywhere to the ten provinces in Canada.
All offline orders and orders placed online and are under $100 (ex. GST), will incur a flat rate delivery charge of $30 excl GST. Orders placed with Westlab can expect to receive in-stock items within 1-5 business days.* Delivery to the three territories will incur a flat freight rate of $60.
*Surcharges will apply to products that fall into either of the below categories. These products are clearly marked on our website as:
- Bulky Goods Surcharge - products that have a weight of greater than 15kg or are considered 'bulky' in their packaging. Freight charges will be calculated at checkout.
- Dangerous Goods Surcharge - if your order contains any dangerous goods (DG), a standard $35 surcharge will apply to your order unless otherwise stated.
30 Day Returns
Westlab offers returns for 30 days from the date of invoice. Prior to returning any items from your order, you must first request a Return Stock Authority (RSA) by contacting Westlab's customer support team by phone (1 877 822 1455) or by email (sales@westlab.com). The RSA will outline what products are being returned and give you instructions on how to return the items back to Westlab.
After we receive your returned items, Westlab will inspect the items before offering a replacement or a credit for the returned items. Incorrectly ordered items being returned will incur a 20% restocking fee. Any restocking fees will be clearly outlined on your RSA form. Items must be returned within 30 days of the RSA being generated.
Please note that products specially ordered by Westlab for customers are not covered by this 30-Day Return Policy.